FAQ

Delivery times vary depending on the destination, from 24 to 72 hours from the time of pick-up at the warehouse, which will be either Monday or Tuesday. Once payment is received, we will entrust your goods to the Express Courier, whose approximate delivery time is 1-2 working days from collection, to most locations in Italy. Saturdays and public holidays should be disregarded for delivery times. Any delays incurred by the courier during transport are not our responsibility and shall not constitute grounds for withdrawal or entitlement to compensation.

Shipping within Italy by Express Courier costs €8.90 and is free for orders over €79. Shipments to Europe and outside the EU are calculated at the time of order according to weight.

Shipping within Italy by Express Courier costs €8.90 and is free for orders over €79. Shipments to Europe and outside the EU are calculated at the time of order according to weight.

If a product is missing from the shipment, please notify us within 7 days of receipt of the order. You can report the problem by sending an e-mail to info@toscanafoodlover.com or write to us on WhatsApp or call 338 1412266.

In the event of non-notification, complaints will not be accepted after the stated period of time.

If the products received are badly damaged, please take a photo and send it to us within 7 days from the date of receipt of the order by email to info@toscanafoodlover.com, or on WhatsApp to 338 1412266. We will assess the damage together and, if necessary, send another product to you.

In the event of non-notification, complaints will not be accepted after the stated period of time.

Yes, it may vary. Cheeses and cold cuts are artisanal products and as such have a different weight from time to time.

The weight may be slightly higher or lower than indicated.

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